MANAGING PEOPLE (2 days)
THE FUNDAMENTAL PROCESS OF MANAGING STAFF AND ALL THAT IT ENTAILS
What does being a manager of people mean?
What does it involve?
How do you go about it?
This course is aimed at those who have to manage others to get the work done. It concentrates on practical day-to-day issues that have to be addressed if we are to organise and control others but at the same time bring out their talents and abilities and put them to good use to achieve organisational goals.
It is intended for all those people who manage others or who need to know about this most fundamental management task.
At the end of the course participants will know how they can become more effective people managers and so improve employee performance.
The “people management” role of the manager – an overview of all the elements that comprise “people management”
Recruitment and selection
Understanding what motivates people at work and how to use this information to achieve greater staff commitment and performance
The impact of groups on employee's performance and effectiveness
Performance management and staff appraisal
Different styles of managing and leading and choosing the most appropriate approach to get the best from people
Delegation and empowerment – their importance and how to use these techniques effectively
Identifying and meeting development and training needs
Managing conflict and dealing with difficult situations and difficult people
The course uses case studies and other exercises to investigate and resolve practical issues in managing people. Debate and discussion will be encouraged so that participants can consider how the learning points from the course can be applied to their own roles.