MANAGING PEOPLE (2 days)
THE FUNDAMENTAL PROCESS OF MANAGING STAFF AND ALL THAT IT ENTAILS
What does being a manager of people mean?
What does it involve?
How do you go about it?
This course is
aimed at those who have to manage others to get the work done. It
concentrates on practical day-to-day issues that have to be addressed if we
are to organise and control others but at the same time bring out their
talents and abilities and put them to good use to achieve organisational
It is intended
for all those people who manage others or who need to know about this most
fundamental management task.
At the end of the
course participants will know how they can become more effective people
managers and so improve employee performance.
The “people management” role of the manager – an overview of
all the elements that comprise “people management”
Recruitment and selection
Understanding what motivates people at work and how to use
this information to achieve greater staff commitment and performance
The impact of groups on employee's performance and
Performance management and staff appraisal
Different styles of managing and leading and choosing the most
appropriate approach to get the best from people
Delegation and empowerment – their importance and how to use
these techniques effectively
Identifying and meeting development and training needs
Managing conflict and dealing with difficult situations and
The course uses case
studies and other exercises to investigate and resolve practical issues in
managing people. Debate and discussion will be encouraged so that
participants can consider how the learning points from the course can be
applied to their own roles.